FAQ’S/POLICIES

HOW LONG DOES SHIPPING TAKE?
•once your order is placed and confirmed it’s shipped from our location in 3-8 business days, the day you order, weekends and holidays do NOT count ! Due to the virus please allow up to 3 weeks for your items to arrive especially if you are outside of the USA. it just depends on your location and how things are running during the time your package is sent out. 3 weeks is just a estimate to stay on the safe side... however it could take this long or longer to receive your order. Once shipping speeds go back to normal and we are able to work outside of home processing and shipping times will be back to normal this page will be updated with faster shipping estimates and 24 hour processing time. ALL BAGS ARE SHIPPED FROM OVERSEAS.

ALL ITEMS ARE DESIGNER INSPIRED.

if you’re outside of the USA it would take about 3-20 business days once shipped out of our warehouse!

purchasing our items means you agree to our refund, exchange and shipping policies.

We are USA based 🌎  some of our warehouses are overseas and your items will ship from them!

WILL I RECEIVE A TRACKING NUMBER?
•yes, we are no different than any other online retailer, once ur items shipping label is ready, we will input tracking to our system and it will be delivered to you via whatever email address you provided during checkout.

DO YOU USE GENUINE MATERIALS?
•yup!! Whatever material that brand uses is exactly what we use! All of our descriptions will tell you exactly what materials are used :)

WILL MY BAG PATINA?
•yes! They will patina. For those who don’t know what a patina is, a patina is the process of aging that natural vachetta/calf leather will go through. Have you ever seen a neverfull with darker trimmings and handles? That’s called a patina! All bags with natural trim will patina!

WHAT IF I DONT LIKE IT? CAN I GET A REFUND?

We intentionally buy the highest quality items so that quality will NOT be a issue. If for whatever reason the item has a problem, we will work with you to come up with a solution. Otherwise we do not accept returns. Our items are identical to the photos on our website, Please consider that before ordering. 

HOW DO YOUR SHOES RUN?
•Shoes ALL run true to size.

HOW DOES YOUR CLOTHING RUN?
•All clothing also runs true to size, if we feel a clothing item may run differently it will be stated in the description for you plus we offer custom sizing :)

DO YOU HAVE _____?
•if you’re looking for a specific item but do not see it, please email us at support@thebagbrag.com OR for a faster response chat us in our chat at the bottom of the screen to the right and we can help you get the item you’re looking for ASAP :)

HOW DOES CUSTOM SIZING WORK?
•if you are unsure if clothing will fit you, if you want your item to have a different fit OR if we don’t have your specific size in stock you can send us your measurements and the item/items will be tailored to your specific measurements/liking. ALL clothing items you see here are eligible for custom sizing! If you need a custom size please contact us in our chat at the bottom middle of any page on our website OR email us at support@haughtyhype.com